Outsourcing group · ad quality & contact center
SNP Monitoring is the parent company behind two specialist teams: SNAP Moderation, protecting mobile game publishers from harmful and low-quality ads, and our own contact center, running dedicated outbound and inbound desks. One standard of work across both.
Two companies, one group
Ad quality
Ad moderation & ad ops outsourcing
Stops harmful, misleading and low-quality ads reaching your players, with no SDK integration required. Trusted by major mobile game publishers.
Contact center
Outbound, lead gen, inbound & support
Dedicated executive representatives who speak for your company the way you would: on script, on brand, and accountable for every conversation.
The contact center division
Not a dialer farm
Five conversations worth having outperform twenty that waste your team's time. We staff each engagement with career representatives, not seats on a dialer — people selected for judgement, trained on your product, and held to a single quality standard.
Most outsourcing is sold on price. We think that's the wrong question. Nobody remembers that a call was cheap; they remember whether the person on the other end made the company look competent.
So every SNP representative is assigned to your account only, works from scripts you have approved, and is measured on outcomes you agreed to. Everything they say in your name is recorded, reviewed, and reported back to you.
Explore the services →Our services
An outbound representative cannot handle inbound at the same time, so each service runs as its own dedicated team — held to the same quality bar.
Representatives who open doors for your sales team — qualified opportunities, not raw activity.
Courteous professionals on every customer channel, trained to resolve properly the first time.
The standard we hold
Professionals selected for judgement and communication, trained on your product before they represent you.
Strict adherence to approved scripts and etiquette. Deviations are caught by QA, coached and corrected.
Recorded calls, transparent metrics, and a named account manager who answers to you.
Results measured against agreed standards, activity in your CRM, and a live review call every week.
Where we've worked
Contact-center engagements across UK and Australian markets, with hands-on experience in telecommunications, insurance and utilities — the accounts where tone, compliance and consistency actually matter.
View case studies →Native-standard English, understood etiquette, time-zone coverage.
High-volume inbound and outbound, retention and acquisition.
Servicing, renewals and compliant, careful conversations.
Appointment setting and distribution partner outreach.
Ready when you are
Book a short discovery call and we'll map a first engagement and a realistic path to full performance.
Book a discovery call →